The Book of Business Etiquette

Practical courtesy and etiquette for everyday business life.

Nella Henney

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ACKNOWLEDGMENT.

It would be a pleasure to call over by name and thank individually the business men and the business

organizations that so graciously furnished the material upon which this little book is based. But the author

feels that some of them will not agree with all the statements made and the inferences drawn, and for this

reason is unable to do better than give this meager return for a service which was by no means meager.

[Transcriber's Note: Please note that the book does not credit an author. The Library of Congress lists

Nella Henney as the author.]

PART I

Why Should You Read This Book?

• Learn how courtesy functions as a practical tool in business life

• Get concrete guidance for phones, reception, travel, sales, and writing

• Understand etiquette as part of character, justice, and fair treatment

• Apply table and everyday manners to reduce friction at work

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