Frequently Asked Questions

wiselyt is an online bookstore offering books in two formats: downloadable PDF files for immediate access, and print-on-demand physical copies delivered to your door.

Yes, you need to create a free account to purchase and access your books. This allows us to maintain your library and send you download links securely.

Absolutely. We use industry-standard encryption and security measures to protect your data. Payment information is processed by trusted providers (PayPal and Stripe) and never stored on our servers. Read our Privacy Policy for more details.

1. Browse our catalog and click on a book you're interested in
2. Choose between PDF or printed version
3. Click "Buy PDF" or "Buy Printed Copy"
4. Select your payment method (PayPal or Credit Card)
5. Complete the payment
6. Receive your book or download link

Yes! You can purchase both formats of the same book. Each purchase is separate, allowing you to choose what works best for you.

• PDF Books: Instant download, read on any device, searchable text, lower price, environmentally friendly
• Printed Books: Physical copy, no screen required, collectible, traditional reading experience, slightly higher price

We accept:

• PayPal: Pay with your PayPal balance or linked cards
• Credit/Debit Cards: Via Stripe (Visa, Mastercard, American Express, Discover)

Yes, all prices are displayed in US Dollars (USD). Your bank or payment provider may convert to your local currency at their exchange rate.

Yes, it's completely safe. We use Stripe for credit card processing, which is PCI DSS compliant and used by millions of businesses worldwide. Your card information never touches our servers.

PDF Books: Due to the instant digital nature, all PDF sales are final once the download link is provided. Refunds may be considered for technical issues.

Printed Books: Refunds are handled by our print partner, Peecho, according to their policies. Contact them directly for print-related issues.

After payment:

1. You'll receive an email with a secure download link
2. Click the link to download your PDF
3. Alternatively, visit your library page and click "Download PDF"

Download links sent via email are valid for 7 days. However, you can always download from your library page at any time, with no expiration.

Yes! PDF files can be read on any device with a PDF reader app. Most smartphones and tablets have built-in PDF viewers, or you can download free apps like Adobe Acrobat Reader.

Yes, you may print one copy for personal use. Commercial printing or distribution is not permitted under our license terms.

If you experience download issues:

1. Try a different browser or device
2. Check your internet connection
3. Download from your library page instead of email link
4. If problems persist, contact our support team with your order number

After you purchase a printed book:

1. You'll receive an email with a link to our printing partner, Peecho
2. Click the link to complete your order with delivery details
3. Peecho prints your book on demand
4. Your book is shipped directly to you

Shipping times vary based on your location and Peecho's printing queue:

• Printing: 2-5 business days
• Domestic Shipping: 3-7 business days
• International: 7-21 business days

You'll receive tracking information from Peecho once your book ships.

Yes! Peecho provides tracking information via email once your book is printed and shipped. You can also check your order status in the Peecho portal.

Peecho uses high-quality printing standards with professional binding. Books are printed on premium paper with durable covers, comparable to traditionally published books.

Contact Peecho directly through their support system. They handle all print quality issues, damages during shipping, and replacements according to their policies.

Click "Register" in the top navigation, fill in your name, email, and password, then click "Register". You'll be able to login immediately and start purchasing books.

Click "Login" then "Forgot Password" (if available), or contact our support team with your registered email address. We'll help you reset your password securely.

Currently, email changes require contacting our support team. Please send us a message with your current and new email addresses for verification.

Login to your account and click "My Library" in the navigation menu. You'll see all your purchased books with download links for PDFs and order status for printed books.

Yes. Contact our support team to request account deletion. Note that you'll lose access to all purchased books and this action cannot be undone.

Our website works best on modern browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)

Common solutions:

• Check your internet connection
• Try a different browser
• Disable pop-up blockers
• Clear browser cache and cookies
• Try downloading from your library page instead of email

If issues persist, contact support with your order number.

Check your spam/junk folder first. If you still don't see it:

• Add support@elanii.shop to your safe senders list
• Check your account's library page - your purchase should still be there
• Contact support if you paid but don't see the book in your library

All digital books are in PDF format, which is universally compatible with all devices and operating systems. You can read them on computers, tablets, smartphones, and e-readers that support PDFs.