24HOURHELPDESKGURU
Set up a Hesk help desk in under 24 hours, for free.
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- • Install and configure a Hesk ticket-based help desk step by step
- • Set up your cPanel email and MySQL database the right way
- • Manage users, permissions, categories, and the knowledge base
- • Save time with canned responses, notes, and reports
- • Customize your help desk design to match your site
الوصف
24HourHelpDeskGuru is a practical, step-by-step guide to installing and configuring the Hesk help desk script on your website. It starts with downloading and extracting the Hesk PHP files, then walks you through setting up the essential prerequisites in cPanel: creating an email account and building a MySQL database. The guide continues into installation, including permission settings and deleting the install folder, before moving on to the help desk admin area. You’ll learn how to change default admin credentials, add staff users with permissions, set up help desk categories/departments, and configure the knowledge base. It also covers canned responses, admin-added tickets, ticket desk workflows, reporting, and basic customization like header, footer, and background images for a more professional match to your site.
فهرس المحتويات
24HOURHELPDESKGURU INTRODUCTION DOWNLOADING AND INSTALLING YOUR HELP DESK SOFTWARE Setting up your email address on cpanel Setting Up the MySQL database SETTING UP YOUR HELP DESK _ ADMIN AREA Changing the default Admin Details. Adding Users to Your Help Desk SETTING UP THE HELP DESK Setting up The Knowledge Base Setting Up Your Canned Responses Admin can Add Tickets Inside the Ticket Desk CUSTOMISING YOUR HELP DESK
معاينة
Using a help desk system will increase your customers satisfaction
and they will continue to do business with you. They know they can
raise a ticket and get a reply, email deliverability is unreliable and the
last thing you need is for one of your customers to be “getting mad”
because you haven’t replied to an email you haven’t received.
A help desk system will add value to your business; your customers
will appreciate the fact that you have a help system in place and that
you are serious about customer support.
When used correctly a help desk system will save you and your
support staff hours of time, it will cut down on repetitive tasks and if
your help desk system has a knowledge base or FAQ system
integrated into it and you use it correctly your customers might not
even have to go to any more trouble than actually just reading your
knowledge base or FAQ section to get the answer to their questions.
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